How AI Is Changing the Way People Buy and Sell Homes

Did you know that an estimated 82% of people in 2025 used AI in some form during their home search?

That number is honestly wild. And if you think it’s slowing down in 2026? It’s not. We’re likely headed toward a world where almost everyone uses AI at some point when buying or selling a home.

So let’s talk about what that actually means — and what you should be careful about.

How Buyers and Sellers Are Using AI Right Now

If you’re buying or selling, you’ve probably already done this:

• “Who’s the best realtor in my area?”

• “What repairs should I make before selling?”

• “What kind of loan should I get?”

• “What questions should I ask before buying a home?”

AI is fast. It’s convenient. And it can be incredibly helpful for starting your research.

Some people are even:

• Uploading contracts into AI for analysis

• Asking AI to walk them through the buying process step by step

And while that sounds impressive… there’s a big problem most people aren’t thinking about.

AI Is Only as Good as the Information You Give It

Here’s the thing.

AI doesn’t know things. It processes information based on inputs.

If you don’t tell it:

• “Only use Florida law”

• “Don’t make assumptions”

• “Don’t fill in gaps with guesses”

You may get answers that sound confident… but don’t actually apply to your situation or your location.

Real estate laws, contracts, and norms vary by state, by county, and sometimes by neighborhood. What works in one area could be completely wrong in another.

“Best Realtor” Searches Can Be Misleading

This is a big one.

When you ask AI (or Google) who the best agent is, you’re not necessarily getting:

• The most experienced agent

• The agent who’s sold the most homes

• The agent who’s best for you

You might just be getting the person who’s done the best job putting their name everywhere online.

That doesn’t mean they’re bad — but it also doesn’t mean they’re the right fit.

You still need to:

• Read reviews

• Ask questions

• See how responsive and helpful they are

• Understand their experience in your market

Picking the first few names that show up isn’t a strategy — it’s a gamble.

This Is Still Your Biggest Financial Decision

Buying or selling a home is usually the largest financial transaction you’ll ever make.

AI can:

• Help you brainstorm

• Help you understand terminology

• Help you feel more prepared

But relying on a computer alone to guide you through contracts, negotiations, inspections, pricing, and local nuances? That’s risky.

There are pitfalls and shortfalls that only show up when you’ve:

• Bought hundreds of homes

• Sold hundreds of homes

• Negotiated through real-world problems

That’s where human experience still matters.

One Last Thing to Keep in Mind

Just like you’re using AI to search for a realtor…

👉 Realtors are using AI to find you.

So be intentional. Ask better questions. Dig deeper than the first answer you get.

Final Takeaway

Use AI. Absolutely. Just don’t let it replace human guidance.

The smartest approach is combining:

• AI for research and education

• A trusted, experienced professional for execution and protection

If you’re looking to buy or sell in Jacksonville, St. Augustine, Orange Park, or anywhere in Duval, Clay, or St. Johns County, we’d love the opportunity to earn your business.

Give CrossView Realty a call at 904-503-0672 or email info@crossviewrealty.com. We’re here to help you navigate the process — with technology and experience on your side.